Driving Technology Strategies, Delivering Business Results.

Strategic IT executive with a proven track record of leading digital transformation, IT strategy, and innovation across mid-sized to Fortune 500 companies. Specializes in IT infrastructure optimization, process automation, and solution deployment, consistently aligning technology with evolving business goals to drive growth and efficiency.

  • Optimized business operational costs while consistently enhancing IT service excellence and reliability.
  • Delivered $36M in contract savings by negotiating vendor terms, redefining SLAs, and dramatically improving SLA adherence.
  • Enabled $4B in increased production capacity, strategically scaling IT infrastructure and manufacturing technology to support.
  • Ensured regulatory excellence and audit compliance, achieving zero significant findings across SOX, SOC2, and Safety audits through the implementation of robust performance and compliance frameworks.
  • Directed a successful $32M global transformation initiative, leading an international team of 70+ IT professionals, analysts, and project managers across Mexico, China, Poland, the US, and Australia to modernize critical manufacturing systems.
Contact Mark
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$4B
Increased Production Capacity
  • Increased profit margins by 4% through strategic IT contract renegotiations and workforce optimizations, reducing Business operational costs while maintaining service excellence.
  • Secured $36M in contract savings by renegotiating terms, redefining SLAs, and improving SLA adherence from 40% to 96%.
  • Enabled a ~$4B production capacity increase by leading IT and manufacturing technology design, supporting staff growth from 2,500 to 8,500 while scaling infrastructure.
  • Achieved zero significant audit findings (SOX, SOC2, Safety) by developing and implementing industry-leading performance, compliance, and assessment frameworks.
  • Led a $32M global transformation initiative by directing 70 engineers, analysts, and project managers across Mexico, Poland, the US, and Australia to revamp manufacturing systems.
  • Secured $36M in contract savings by renegotiating terms, redefining SLAs, and improving SLA adherence from 40% to 96%.

About Mark

  • Proven track record
  • IT strategy
  • IT infrastructure optimization
  • Process automation

Core Skills

  • Enterprise IT Leadership
  • Global Infrastructure & Service Delivery
  • Business Transformation
  • Data Center Optimization
  • Project & Portfolio Management
  • Change Management
  • Automation & Process Improvement
  • Cost & Resource Optimization
  • Compliance & Risk Management
  • IT Vendor & Budget Management
  • Team Development & Leadership
  • Data Analytics & Reporting

Industries

  • Social Media
  • Information Technology
  • Manufacturing
  • Data Center
  • Cloud Technology
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Case Studies

Situation

Manufacturing Process Optimization. An outdated system created major operational challenges:
  • Tracing product issues took weeks or was sometimes impossible.
  • Lack of integration between engineering test systems and quality control allowed unverified products to be shipped.

Action

Developed and implemented an application integrating the manufacturing floor with the ERP platform:
  • Digitally tracked product manufacturing data and linked it to personnel performing each step.
  • Verified employee training through training records.
  • Ensured all preceding manufacturing steps were completed before proceeding.
  • Linked test data to each product to meet quality standards before shipping.
  • Provided real-time updates to the ERP system, improving order visibility.
  • Monitored material usage, automated ordering via a Kanban system, and updated product costs based on actual material consumption.

Results

  • 95% reduction in paper usage.
  • 100% elimination of untrained personnel handling products.
  • Total visibility into work-in-progress.
  • 100% reduction in defective products shipped.
  • 80% reduction in labor required to address defective products.
  • 95% improvement in manufacturing BOM accuracy, enhancing production planning and cost determination.

Situation

IT Transformation & Cloud Migration. Internal staff and the Managed Service Provider (MSP) had a strained relationship, blaming each other for delays and underperformance. As the newly appointed IT Transformation Director, the goal was to:
  • Repair relationships and improve collaboration.
  • Clearly define roles and responsibilities.
  • Enhance service performance and transparency.
  • Migrate over 5,000 internal applications from data centers to a private cloud—without disrupting business operations.

Action

To address these challenges:
  • Facilitated Collaborative Workshops – Brought together internal teams and MSP engineers to redefine service delivery across key areas, including DevOps, ERP, and cybersecurity.
  • Established Transparency & Communication – Set clear performance benchmarks, created reporting processes, and required full MSP cost and performance disclosure.
  • Redefined Roles & Responsibilities – Shifted internal staff focus from operational execution to strategic oversight and service line management.
  • Implemented an Integrated Platform – Developed a Configuration Management Database (CMDB), service catalogs, and a Service Desk using ServiceNow to improve accountability and efficiency.
  • Managed Cloud Migration – Successfully migrated four internal data centers and over 5,000 applications to a private cloud without disrupting business operations.

Results

  • Recovered a failing $500M MSP contract by leading a full IT vendor turnaround and transformation, resolving disputes, cost overruns, and performance issues across 82 sites and 4 data centers.
  • Secured $36M in contract savings by renegotiating terms, redefining SLAs, and improving SLA adherence from 40% to 96%.
  • Deployed next-gen IT solutions, including SD-WAN, server virtualization, and EMC Avamar backup, and initiated a hyper-converged infrastructure transformation, enhancing scalability and resilience.
  • Established SIAM for multi-vendor governance, standardizing service integration and transitioning in-house platforms to future-state cloud capabilities.
  • Clearly defined service roles, reducing internal friction and confusion while strengthening trust and cooperation between internal teams and the MSP.
  • Seamless migration of all data centers and applications, ensuring continuous business operations.
  • Enhanced operational efficiency by implementing ServiceNow, creating a unified incident, service, and configuration management platform.
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"His ability to align IT with business goals, foster team collaboration, and navigate challenges pragmatically made him an invaluable leader."

“Balancing global initiatives with local operational demands, he modernized manufacturing systems to enable growth while ensuring stability in a complex regulatory and supply chain environment. His ability to align IT with business goals, foster team collaboration, and navigate challenges pragmatically made him an invaluable leader.”

- Scott Runyon
VP Finance - Corning

“His leadership helped structure our project portfolio, providing clarity and direction for our Site Manager’s decision-making. I’m grateful for his mentorship and highly recommend him to anyone looking for a leader who empowers teams and drives meaningful impact.”

- Luciano Fuentes,
PMP - META

"As Chief Information Officer, Mark demonstrated outstanding skills in strategic thinking, communication, and team building. Mark has a strong understanding of network infrastructure, cloud environments, contract negotiation, vendor management, and software development practices which were key in leading the diverse groups within the IT department.”

- Michael Zucker
Dir. of Infrastructure

“He [Mark] recently volunteered his technology expertise to help The Independence Fund identify a new technology solution that will better manage their clients and data. Because of Mark’s work, The Independence Fund will be able to assist more Veterans in our community and will be able to reach them in deeper ways than previously possible. It is volunteers like Mark that make our community a better place for all!”

- Allison Grant
Dir. of Programs - Apparo

"I had the opportunity to work closely with Mark during our company's integration into Corning Inc. Mark played a critical role in guiding our team through the complexities of merging IT cultures and strategies. He developed and implemented a strategic approach to seamlessly integrate our product test systems into various global contract manufacturers with Corning's robust product manufacturing test data management processes."

- Nir Sofer
CISSP
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Contact

(817) 584-0394

Mark@MarkElliotPeters.com

/mark-e-peters/

Let's grab a coffee and chat.